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Business Ethics 101


The power belongs to the consumer

During the course of the past several years, I have taken notice of the decline in quality customer service. If a business is only as good as its consumer, then what sense does it make to treat the customer's poorly?

I know I am not the only one who has experienced such unfortunate contact with customer service personnel who are very interested in taking your money, and not at all interested in participating in a useful discussion about your money.

Back in the good 'ol days, businesses and clients knew that their relationship was a symbiotic one, and one could not function without the other. Now-a-days, Customer Service Technicians are instructed to provide the most minimal of services.

Many companies have withstood both sweet, and sour economies, but not all can boast about the quality of their customer service through the years. Good customer service is not only evident in testimonials, but also in your own personal experience. If you, the client, walk away knowing your business is valued and respected, and all your questions and concerns have been addressed, then this is what ultimately decides the quaility of the company. 



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Posted on December 23, 2008 16:56:54 by Sagax.Author - View Profile
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